Group Services
Specific Group Management Services Include:
Program design
Determination of program goals and objectives
Market trend analysis
Pricing analysis
Development and presentation of tour outline with facility and cost analysis
Site determination
Cost and facility
Environment analysis
Program and objective analysis
Weather analysis
Site inspection
Facility analysis
Accommodations analysis
Off-site program(s) analysis
Transportation analysis
Personnel analysis, off-site and on-site
Supplier negotiation and contract review
Air transportation
Group flight scheduling and cost comparison
Negotiation of price and services
Itinerary reservation, ticket issuance and travel coordination
Weather watch and 24 hour travel emergency service
Group tracking, and management reports
Complimentary airline tickets for site inspections and ticket production bonuses
Airport Needs
Meet and greet services
Baggage claiming and transportation of bags
Transfer staff services
Group and individual ground transportation
Hotel arrangements
Check-in, individual and group, late and early
Decor
Hospitality and complementary rooms
Meals and functions
Meeting space
Registration
Recreation
Sleeping rooms, types and amenities
Staffing
Group event(s)
Meals and function
Entertainment
Transportation
Staffing needs, guides
Program registration and fulfillment
Tour registration forms and disclaimers
Tour purchasing, customer fulfillment, automated or manual
Customer communication, email, toll free number, fax, direct
Miscellaneous
Permits, licenses, bonding, insurance
Print materials, workbooks, menus, invitations
Independent rental cars
Security
Amenities, gifts
Entertainment
Communication
Staff, supplier and attendee
Program promotion
Goal setting
Cost and negotiate brochure and other promotional pieces
Develop and implement a marketing time frame
Execution and tracking
Follow-up
Program operation
Contingency planning
On-site staffing, conference registration
Communication, coordination
Vendor payment
Pre-tour staff meeting
On-site audit of all services
Post program services
Audit and final billing
Customer and vendor evaluation/ review
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